Canopio

Legal

Refund Policy

Last updated: 3 October 2026 · Support: support@canopio.io

Free calculator and listing score

The on-site calculator and listing score are free. There is nothing to refund.

Listing rewrite packs ($2.99 / $9.99)

If you are not satisfied, email support@canopio.io within 14 days of the charge. Include the email you used at checkout. We will refund unused packs. Refunds are processed by Creem, the merchant of record.

Shop Audit ($9.90 once)

If you are not satisfied, email support@canopio.io within 14 days of the charge. Include the email you used at checkout. We will refund the purchase. Refunds are processed by Creem, the merchant of record.

After 14 days, the one-time purchase is not refundable. The license stays on the browser where you unlocked it; we can help you move it if you write to support.

How we handle requests

We aim to reply within 3 business days. Chargebacks should be a last resort — write to us first so we can refund directly.