Contact

Write to a real person

Email: support@canopio.io · Operator: Deng Daqiang

Canopio is run by one person, so every message goes straight to me. Email is the only support channel. There's no phone line or chat, and I'd rather reply properly than quickly with a template.

I aim to reply within 3 business days (the same promise as in the Refund Policy).

What to include so I can help on the first reply

• Refunds: the email you used at checkout and which product you bought (Shop Audit or a rewrite pack). Shop Audit and unused rewrite packs can be refunded within 14 days of the charge. See the Refund Policy. Creem, the merchant of record, processes the refund.
• Shop Audit or Connect Etsy problems: your Etsy shop name, roughly when it happened and what you saw. Please never send your Etsy password. Canopio never needs it.
• A fee or number looks wrong: the order inputs (price, shipping, source, country) and the rate you expected, ideally with a link to the Etsy Help page. Fee corrections jump to the front of the queue.
• Listing rewrite issues: your checkout email or license key and the listing title. Failed rewrites aren't charged.
• Privacy and data requests: to access, correct or delete anything Canopio holds about you, email from the address involved and say what you want done.

Disconnect your Etsy shop yourself

You don't need to email for this. Use Disconnect in Canopio, which deletes the session and stored OAuth tokens. To remove access completely on Etsy's side, go to Etsy → Account settings → Apps and revoke Canopio. Canopio only ever has read-only access and never edits your listings.

Not Etsy support

Canopio is independent and not affiliated with Etsy, Inc. I can't help with Etsy account issues, payouts, cases or policy questions. For those, use Etsy Help.

Email support@canopio.io